Otrs manager install

Make sure, that bzip2 is installed before unpacking otrs-x. Unpack command for otrs-x. Using symbolic link makes easy to manage the OTRS updates, because you can leave untouched the directory of the previous version, only the symbolic link needs to change.

If you need to revert the update, you can change the target of the symbolic link back. Use the following script to get an overview of all installed and required CPAN modules and other external dependencies. Please note that OTRS requires a working Perl installation with all core modules such as the module version. These modules are not explicitly checked by the script. You may need to install a perl-core package on some systems like RHEL that do not install the Perl core packages by default.

To install the required and optional packages, you can use either CPAN or the package manager of your Linux distribution. OTRS requires a supported stable version of Node. Please refer to the Node. You must activate it by copying it without the.

OTRS comes with an own built-in web server that is used behind Apache as a reverse proxy or any other reverse proxy server.

A few Apache modules are needed for correct operation:. Most Apache installations have a conf. Log in as root, change to the conf.

Now you can restart your web server to load the new configuration settings. On most systems you can do that with the command:. Please execute the following command to set the file and directory permissions for OTRS. It will try to detect the correct user and group settings needed for your setup. Please note that OTRS requires utf8 as database storage encoding. Create a database user in MySQL The following configuration settings are recommended for MySQL setups. Switch to postgres user:.

Once the database is configured correctly, please initialize the system configuration with the following command:. For security reasons, please change the default password of the admin user root localhost by generating a random password:.

OTRS requires an active cluster of Elasticsearch. After reboot, confirm that the getenforce command returns Disabled :. If you want to install OTRS from source, first download the source archive as. Use the following script to get an overview of all installed and required CPAN modules. Please note that OTRS requires a working Perl installation with all "core" modules such as the module version.

These modules are not explicitly checked by the script. You may need to install a perl-core package on some systems like RHEL that do not install the Perl core packages by default. Usually the package for My::Module would be called "perl-My-Module". For Debian, Ubuntu or compatible systems first determine the name of the package the module is shipped in. Usually the package for My::Module would be called "libmy-module-perl".

Please note that it might be that you can't find all modules or their required versions in your distribution repository, in that case you might choose to install those modules via CPAN see below. Note that when you're on Linux you should run CPAN as your superuser account because the modules should be accessible both by the OTRS account and the account under which the web server is running.

Any optional modules listed by the script should be installed depending on the special requirements of the target system. You must activate it by copying it without the ".

Below you'll find the commands needed to set up Apache on the most popular Linux distributions. Most Apache installations have a conf. Press the Add Mail Account button to set up a new mailbox. For Username , type in your Gmail address, and for Password , enter the App password that you generated for your Gmail account in the prerequisites. Leave all other options as default. Click Save. You will find instructions on how to do this in the Google Help Center. However, this method is less secure, and it can take up to 24 hours for Less secure app access to take effect.

It is recommended that you use the App password method. The mail will be fetched every 10 minutes by the OTRS daemon, but you can force receipt by clicking the Fetch mail link.

Now you are ready to accept tickets from customers via email. Next, you will go through the process of creating a ticket through the customer front-end. The second way for a customer to create a ticket is through the OTRS front-end. In this step, you will walk through this process to make sure this ticket creation method is set up. Navigate to it in a web browser.

You can create a customer account there and submit a ticket using the GUI. Check your inbox for the message from the OTRS. You will see a message with the new account credentials:. Now, use the provided credentials to access the customer front-end and create another ticket. On the agent dashboard, you can see the information on all current tickets: their status new, opened, escalated, etc.

The agent can also take actions on the ticket here, like changing its priority or state, moving it to another queue, closing it, or adding a note. In this tutorial, you set up OTRS and created test help desk tickets.

Now you can accept and process requests from your users using both the web interface and email. Where would you like to share this to? Twitter Reddit Hacker News Facebook. Share link Tutorial share link. Sign Up.

DigitalOcean home. Community Control Panel. Hacktoberfest Contribute to Open Source. By Vadym Kalsin Published on June 28, Not using Ubuntu Choose a different version or distribution. Ubuntu Prerequisites To complete this tutorial, you will need the following: An Ubuntu An A record with example. An A record with www. About the authors. Vadym Kalsin. Timothy Nolan. Still looking for an answer? Ask a question Search for more help.

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