After establishing the connection, your Kindle will automatically connect to the same network when the device is in range of the Wi-Fi hot spot. Press the down-arrow on the Kindle 5-way controller to highlight the "Settings" option, and then press the center button on the controller to select this option. Wait a few seconds for the Kindle to scan, detect and display a list of the Wi-Fi networks available at your location. Launch the Web-based application that you want to use, such as the Kindle Store, your library or, on some devices, the Web browser or email app.
Adrian Grahams began writing professionally in after training as a newspaper reporter. His work has been published online and in various newspapers, including "The Cornish Times" and "The Sunday Independent. Second device will not connect to my wifi either. I am returning it for a full refund. I am so disappointed that they can't provide a product that does not require a customer to waste days of time trying to fix an issue that should not be a problem.
I will be posting a review expressing this but spread the word any way we can. Don't buy a Kindle. Hi there is nothing wrong with my internet. However my kindle will not connect, it is old about 10 years so does not have the ability to update. I have done everything that has been advised to do. Does that mean she needs to be put to pasture? Total frustration.
After trying to connect it myself, I called the Amazon Hotline. The rep just kept telling me to do the same things over and over. He finally put me on HOLD and never returned. Very disappointed in the service. My Kindle Paperwhite will not connect to my WiFi. I've bought various books, Kindle Editions, and my account says "Delivered to device", but nothing appears on my Paperwhite because it will not connect to my WiFi.
I've read various "How to They all begin "Make sure your device has the latest software version". Stupid, stupid, stupid, stupid, stupid. God almighty, does Amazon not employ anyone with a brain cell? Does anyone have a solution which does not require my Paperwhite to have the latest software? My software is 5. I understand the latest version is 5. Does that really matter? I have connected my Paperwhite to my network many times in the past.
That's how I downloaded all the books currently on my device. So what has changed? Have you tried to connect your mobile hotspot? If you even cannot connect the hotspot, you can contact the Amazon customer support to request the technical support or return or exchange your kindle.
Thanks for the suggestion. I did try this the other day, but I couldn't connect. I just tried it again, and this time it did connect. Now at least I have a way of downloading my books. While I have a connection I thought I'd try updating the software, but the "Update your Kindle" option is still greyed out. Thanks again. You can try this: - Download the latest software file to your computer - Connect your kindle to your computer via USB - Drag the file to your kindle Then, go to your kindle and the update option should be available.
After trying various things, the fix was simple with a subtle difference from other suggestions we found on the web as follows: 1 - Turn off the Xfinity gateway router for 10 minutes i. This process worked twice now so should be attempted either first or if no other process works. I am having the same problem with a two-year old Kindle Paperwhite. In the past week, I have been unable to connect to the internet. I went through all the steps, including resetting to the factory defaults at the last.
When I restarted the Kindle, I could only get to the set-up Wifi screen and no further. When I enter the password, I get the same message that it connects to Wifi, but not the Internet. All other devices in the home are working with Wifi and internet connection with no problem. If you have content already downloaded, you can access that only. I contacted Amazon's customer service using the number above in the article and spoke with a representative who tried to help, but we could get no further together.
He has referred it to Tech Support. I will update here if I get any successful resolution. I can use the silk browser or other apps and connect to the internet with both of my Kindle Fires but neither of them starting today will allow me to access anything in Bible Gateway other than the home screen.
I can connect to Bible Gateway on my old wi-fi only phone to do our daily reading but not either Kindle. I've tried all the suggestions except factory reboot and nothing works. Did Amazon start blocking the Bible?
The real fix is to add your network connection with the advanced option hidden network. Have been trying for hours to connect new Fire HD 10 and keep getting the same message that password or wifi may be incorrect. I have tried restarting wifi even though it works for my computer, tv and phone and that does not work. I have gone to utube to look for solutions, I have gone to Amazon to look for solutions and done everything that has been suggested. If you're able, check your Wi-Fi connection settings from your provider to see if this is the case or not.
It may be possible to get your router to start sending out 2. If, for whatever reason, you can't get your router to output 2. We've got a separate guide on using your smartphone as a hotspot here , so click that to find out how, but again there's a catch.
As noticed in our testing, and corroborated by accounts online, hot-spotting to a Kindle doesn't always work. When writing this guide, not once did we manage to get our smartphone to successfully connect to the Kindle, even when trying different phones.
There are accounts online of people successfully using their smartphone for this though, so it seems rather hit-and-miss. If you've tried changing your Wi-Fi router settings, and hotspotting your smartphone, and nothing's worked, there are a few quick things to check. Turn your internet off and on, and restart your Kindle. If you still can't connect to the Wi-Fi, we'd recommend using a USB cable to connect the e-reader to your computer instead. Tom's role in the TechRadar team is as a staff writer specializing in phones and tablets, but he also takes on other tech like electric scooters, smartwatches, fitness trackers and more.
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