As a premium authentication method, Phone authentication transactions must be purchased and available to the account before agreements can be sent with the method configured. Phone authentication transactions are consumed on a per-recipient basis. Configuring an agreement with multiple recipients decrements one transaction for each recipient authenticating by Phone authentication from the total volume available to the account.
If the agreement is canceled due to the recipient being unable to authenticate, the reason is explicitly stated:. Phone authentication has two sets of controls, which are available to be configured at the account and group levels:. Refer to this article for more details regarding customizing your Phone authentication options.
Phone authentication requires the admin to configure a non-zero number of failed attempts allowed before the agreement is canceled. Five is the default. If you do not see the settings available in your menu, verify that the authentication method is enabled on the Send Settings page. If the limited number of Phone authentication attempts fails, the agreement is automatically canceled. The agreement's originator is sent an email announcing the cancelation with a note identifying the recipient that failed to authenticate.
Legal Notices Online Privacy Policy. This notification provides: The last four digits of the recipient's phone number as entered when the agreement was composed so the recipient knows which device the code will be sent to The linked name of the originator is provided in case the recipient needs to contact them for any reason e.
The link opens an email to the address of the user that sent the agreement This link can be modified to guide the recipient to an explicit address, like your support team An option for the recipient to have the code delivered via voice call or text message When the user is ready to receive the verification code, they click the Send Code button:.
Once the Send Code button is clicked: The page refreshes to allow the input of the access code The indicated phone number receives an automated call or text with the five-digit verification code The code is valid for five minutes. After that, the recipient must return to the email and send a new code The recipient has a limited number of attempts to enter the correct code.
If the recipient fails enough times, the agreement is automatically canceled, and the sender is notified. Configuring the Phone authentication method when composing a new agreement. Note : If the recipient delegates their role in the agreement, they are required to provide the phone number for the new recipient The phone number tied to the authentication attempt can be changed for in-process agreements by editing the authentication type on the sender's manage page.
Consumption of premium authentication transactions. Audit Report. The audit report clearly identifies that a phone number was used for identity verification. Not applicable. Document Cloud for teams. Acrobat DC. Adobe Sign for teams. Acrobat DC Adobe Sign for teams. Print and publishing products.
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